Our Refund Policy

Refund Policy

Last Updated: December 25, 2025

Overview

We want you to love what you ordered. If something isn’t right, we’ll help make it right.

Returns & Exchanges Window

You may request a return or exchange within 30 days of delivery.

To be eligible, items must be:

Unused, unwashed, and unworn
In original condition with tags (if applicable)
Returned in original packaging (when possible)
Free of odors, stains, pet hair, or damage

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

Gift cards
Items marked Final Sale
Customized or made-to-order products (if offered)
Underwear/socks (if offered), for hygiene reasons

Exchanges

Need a different size? We can exchange eligible items (based on inventory). If your desired size is out of stock, we’ll offer a refund or store credit.

Refunds

Once your return is received and inspected, we’ll notify you of approval or denial.
If approved, refunds are issued to your original payment method within 5–10 business days (timing varies by bank/payment provider).

Original shipping charges are non-refundable unless your order arrived damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged/defective or we sent the wrong item.
We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Order number
Photos of the item and packaging
We’ll make it right with a replacement, exchange, or refund (as appropriate).

Cancellations & Order Changes

Orders may be canceled or changed within 12 hours of purchase (or before fulfillment begins, whichever comes first). After that, we may not be able to intercept processing.

Store Credit (Optional)

In some cases, we may offer store credit instead of a refund (for example: late returns or special situations). Store credit does not expire unless required by law.

Our Mission + Nonprofit Support (Transparency Note)

Faithful Champions is a for-profit brand. A portion of profits may be allocated to support Faithful Champions Global (nonprofit) and mission initiatives. Purchases are not tax-deductible donations.